TERMS OF USE
Outline of the transaction processes and details.
 

 

TERMS AND CONDITIONS
The terms and conditions outline the rules by which we conduct our business. We strongly encourage you to read through this document before making a purchase from us. This notice describes our terms and conditions. By visiting us, you are accepting the privacy policy described below.
 
General
Prices
Description of the Goods
Ordering Goods
Payment
Security
Availability
Delivery
Product Guarantees
Canceling an order

Intellectual Property

 

1. General

These Terms and Conditions govern the use of the execstudio.com website, and the purchase of goods in the on-line store. By using the site, and by ordering goods on the site, you agree to be bound by them. These Terms and Conditions are governed by the laws of United States of America .
 
2. Prices

All prices on our website are exclusive of state taxes at the current rates, and exclusive of delivery charges unless specified otherwise, and should be correct at the time of entering the information onto the system. We reserve the right, however, to change prices shown on the website if they are incorrect due to error, omission, or for any other reason, at any time without notice. The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. The prices shown are only applicable to purchases made via the EXECstudio web-site. Prices in our store may be higher or lower than shown online.
 

3. Description of the Goods

Descriptions of the goods sold on the website are contained within it. Sometimes it is not practical to publish detailed technical specifications of all the products that we sell. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods for sale. Our suppliers have provided all such information to us, for that purpose. Whilst the content of the website is as accurate and up to date as possible, we cannot guarantee the reliability or the accuracy of the information contained within it at all times.

 

4. Ordering Goods

To be eligible to purchase goods on the Website, you must be eighteen years of age or over, and have a delivery address in the United States of America.

We will treat each order for goods as an offer by you to purchase the goods subject to these Terms and Conditions, and we have the right to reject such offers at any time. The conclusion of a contract between you and us will take place when we dispatch the goods to you.

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

After you have successfully placed an order with us, you will receive an acknowledgement by e-mail (or by other means if no e-mail address has been provided) of the order you have placed and a receipt which we advise you to print off and save for your records.

Some orders take a longer time to fulfill. For example the wheel manufacturing process takes up to 3 month to complete. We require a deposit valued at 50% of the full sale price to start the manufacturing of the product.
 
5. Payment

We accept payment by PayPal, Visa, MasterCard and American Express.If your order is delayed for any reason, we will notify you. If you choose to accept the delay and confirm the order, we will debit your card immediately. This is because, for your security, we do not hold your details on our system and only have a limited window in which to complete the transaction. If you choose at this point to cancel, no money will be debited and nothing will appear on your statement.

If for any reason we do not fulfill your order, we will notify you by e-mail (or by other means if no e-mail address has been provided) within 48 hours. If we are unable to fulfill the order after payment has been deducted, we will refund your card with the original amount. Please note that it may take up to 5 working days for your bank to process these refunds and we cannot be held responsible for any delays in refund payments.

All credit / debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us we will not be liable to you for any delay or non-delivery.
 

6. Security

Our payment area is a fully-encrypted, high-security area which is run on our behalf by a company specializing in secure online transactions. Neither they, nor we, store any credit card details. This ensures that there is no possibility they will be stolen either at the time of the transaction or afterwards. If you have any concerns about safety over the Internet, please call our sales team who will be happy to take your order over the phone or, alternatively, visit one of our shops.

 

7. Availability

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

 
8. Delivery

For security reasons we cannot deliver goods to any other address than that of the customer placing the order.

Delivery will be by UPS, USPS, Fedex. We can also deliver over Air / Truck / Sea Freight of our choice. It is your responsibility to inspect the goods delivered for damage before signing for them. You should refuse delivery if the goods can be seen to be damaged.

We aim to dispatch all goods within five working days of receiving an order, providing that the goods are in stock. If we are unable to dispatch your order within five working days - i.e. not including weekends or bank holidays - we will contact you by e-mail (or by other means if provided) and advise you of the expected date of dispatch.


Incorrect Deliveries
If the goods delivered to you are the incorrect goods, you must inform us of this within 5 days of the delivery date. We will then arrange for the goods to be collected and replaced, at our expense.

Shortages
If there is a shortage in your order you must inform us of this within seven days of the delivery date. We will then dispatch the outstanding part of the order within five working days. If we are unable to do so within that time, we will notify you of the expected dispatch date.

Non-Delivery
If goods ordered have not been delivered to you within 14 days of the expected dispatch date given to you, you must notify us of this. If you do not do so, then we will not accept any liability for the loss of the goods.
 
9. Product Guarantees

All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee. This guarantee specifically excludes faults caused by accident, neglect, and misuse.
 

10. Canceling an order

Goods may not be returned for a refund or exchange once the order is placed. Any cancellation is a subject to 25% restocking fee.

For the custom part orders (custom wheels, custom roll cages) that take longer time to manufacture we require a non-refundable deposit that is valued at 50% of a full retail price of the ordered items. If a customer decides to cancel his or hers custom order while it is being fulfilled we will keep the 50% deposit as restocking fee. Any production timeframe given to a customer is merely an estimate and never a guarantee that the product will be delivered on time. We have no control over the delays caused by a third party manufacturer who is producing a custom part for the customer.

Please understand that the product is manufactured to customer's specifications (for the customer's specific vehicle for example). When the order gets cancelled, we have to finalize it, spend time, effort and resources to sell that particular product elsewhere.

 

11. Intellectual Property

Copyright, trademarks, database and other intellectual property rights protect the content of the Website and you acknowledge that the material and content supplied as part of the Website shall remain with our licensors or us.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

If you have any complaints regarding the operation of this website, please contact us:

By e-mail, by telephone or post: here

 

 

 
 

 

 

 

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